Who we are

Signature Ice Sculptures, LLC

Privacy Policy

This privacy notice discloses the privacy practices for www.SignatureIce.com.
This privacy notice applies solely to information collected by this website.

It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you
• Express any concern you have about our use of your data

Security

We take precautions to protect your information.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. We do not store credit card information for future purchases.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 210-666-1301 or via email.

Cancellation Policy

We understand that sometimes unexpected situations can occur and parties/celebrations may be cancelled or postponed. Please review our policy should your party be cancelled or postponed.

• Signature Ice Sculptures must be notified at least 8 days prior to your event date of any cancellation of your scheduled ice sculpture delivery. With proper notification at least 8 days prior to your event, you will receive a 50% refund on the dollars paid to Signature Ice Sculptures.
• If you are postponing/rescheduling your event to a later date/time and you notify Signature Ice Sculptures at least 8 days prior to your scheduled delivery date, we will do our best to accommodate your new date/time. Provided our calendar is open for your new date.
• Any attempt to cancel your ice sculpture delivery 7 days or less before your scheduled delivery date, will result in no dollars being returned. You will lose all money paid to Signature Ice Sculptures.
• If you are attempting to postpone/reschedule your event 7 days or less from your scheduled delivery date, Signature Ice Sculptures will require an additional Fee (typically 50% of total cost paid for the sculpture) if the date of delivery is changed. If our calendar cannot accommodate your new date and you have contacted us 7 days or sooner to your delivery date, you will forfeit all monies paid to Signature ice Sculptures.