Important Things to Know & FAQs

• Free for all locations within 25 miles of our Studio!
• $1.25 per mile for locations within 50 miles
• $2.50 per mile for locations further than 50 miles

We Provide:

• Delivery 60-90 minutes prior to provided event start time
• Installation of Sculpture by our team
• Disposable Drip Tray with Drain Hose
• 5-gallon Meltwater Collection Bucket
• Battery Operated LED Lighting with 16 Color Options and Remote

Client Assumes Responsibility For:

• Monitoring of drain bucket
• Providing a table or surface capable to support the sculpture weight
• Providing a table covering, if needed
• Arrange removal of the sculpture at the events conclusion

We Provide:

$150 up-charge for locations within 25 miles
For locations further than 25 miles there is an up-charge for mileage

• Delivery 60-90 minutes prior to provided event start time
• Installation of Sculpture by our team
• Disposable Drip Tray with Drain Hose
• 5-gallon Meltwater Collection Bucket
• Battery Operated LED Lighting with 16 Color Options and Remote
• After-event Removal of Sculpture

Client Assumes Responsibility For:

• Providing a table or surface capable to support the sculpture weight
• Providing a table covering, if needed

For all of our Order Online ice sculptures payment is due when the order is accepted by Signature Ice Sculpture.

Your credit card does not get charged immediately. Once the form is submitted Signature Ice will review the order and make sure that it can meet all the dates and specifications of the order.

You will receive an email when the order is approved, and your credit card will be charged at that time.

The ordering website is a secure website, your credit card information never travels via email. It is stored in a secure location on the website until the card is charged, and then the credit card information is deleted from the website. We do not store your credit card information.

We understand that sometimes unexpected situations can occur and parties/celebrations may be cancelled or postponed. Please review our policy should your party be cancelled or postponed.

• Signature Ice Sculptures must be notified at least 8 days prior to your event date of any cancellation of your scheduled ice sculpture delivery. With proper notification at least 8 days prior to your event, you will receive a 50% refund on the dollars paid to Signature Ice Sculptures.
• If you are postponing/rescheduling your event to a later date/time and you notify Signature Ice Sculptures at least 8 days prior to your scheduled delivery date, we will do our best to accommodate your new date/time. Provided our calendar is open for your new date.
• Any attempt to cancel your ice sculpture delivery 7 days or less before your scheduled delivery date, will result in no dollars being returned. You will lose all money paid to Signature Ice Sculptures.
• If you are attempting to postpone/reschedule your event 7 days or less from your scheduled delivery date, Signature Ice Sculptures will require an additional Fee (typically 50% of total cost paid for the sculpture) if the date of delivery is changed. If our calendar cannot accommodate your new date and you have contacted us 7 days or sooner to your delivery date, you will forfeit all monies paid to Signature ice Sculptures.