Important Things to Know & FAQs
We have been proudly providing South Texas (and beyond) with the highest quality custom ice art services since 1984.
Questions + Answers
Logos & Custom Graphics
Q: What is needed to reproduce a logo or custom graphic in the ice?
A: We need a high-resolution image of your graphic in EPS, AI, SVG, or PDF file versions
Ordering Lead Time
Q: How soon do I need to order my sculpture?
A: As soon as possible! Certain dates tend to book up weeks or months in advance, especially during peak seasons like the Holidays.
30 days lead-time is appreciated, but we will always do our best to accommodate short notice orders if we are able, with an upcharge.
How Long Does It Last
Q: How long will the sculpture last?
A: Indoors, usually around 4-6 hours when placed away from heat, sunlight, drafts and humidity.
Outdoors, maybe 3-4 hours depending on the weather, but no guarantees on that.
Starting At Prices
Q: What does “Starting at” mean?
A: This means that this is the total price for the sculpture as shown, within 25 miles of our studio, with Standard Service. (Plus sales tax)
Luges in the Sculpture
Q: Can you put a luge in the sculpture, so you can pour drinks through it?
A: We sure can! Add a luge run to any of these sculptures (except the Seafood Tower and the Sculptured Ice Tray), if it doesn’t already feature one, free of charge!
Modifications
Q: Can I make modifications to these designs?
A: Other than what is listed in italics as personalization options, no changes, other than minor aesthetic details, can be made to these designs. We can always create something entirely custom for you!
About Our Services
Delivery Information
- Free for all locations within 25 miles of our Studio!
- $1.25 per mile for locations within 50 miles
- $2.50 per mile for locations further than 50 miles
Standard Service
We Provide:
- Delivery 60-90 minutes prior to provided event start time
- Installation of Sculpture by our team
- Disposable Drip Tray with Drain Hose
- 5-gallon Meltwater Collection Bucket
- Battery Operated LED Lighting with 16 Color Options and Remote
Client Assumes Responsibility For:
- Monitoring of drain bucket
- Providing a table or surface capable to support the sculpture weight
- Providing a table covering, if needed
- Arrange removal of the sculpture at the events conclusion
Full Service
We Provide:
$150 up-charge for locations within 25 miles
For locations further than 25 miles there is an up-charge for mileage
- Delivery 60-90 minutes prior to provided event start time
- Installation of Sculpture by our team
- Disposable Drip Tray with Drain Hose
- 5-gallon Meltwater Collection Bucket
- Battery Operated LED Lighting with 16 Color Options and Remote
- After-event Removal of Sculpture
Client Assumes Responsibility For:
- Providing a table or surface capable to support the sculpture weight
- Providing a table covering, if needed
Payments
For all of our Order Online ice sculptures payment is due when the order is accepted by Signature Ice Sculpture.
Your credit card does not get charged immediately. Once the form is submitted Signature Ice will review the order and make sure that it can meet all the dates and specifications of the order.
You will receive an email when the order is approved, and your credit card will be charged at that time.
The ordering website is a secure website, your credit card information never travels via email. It is stored in a secure location on the website until the card is charged, and then the credit card information is deleted from the website. We do not store your credit card information.
Cancellation Policy
We understand that sometimes unexpected situations can occur and parties/celebrations may be cancelled or postponed. Please review our policy should your party be cancelled or postponed.
- Signature Ice Sculptures must be notified at least 8 days prior to your event date of any cancellation of your scheduled ice sculpture delivery. With proper notification at least 8 days prior to your event, you will receive a 50% refund on the dollars paid to Signature Ice Sculptures.
- If you are postponing/rescheduling your event to a later date/time and you notify Signature Ice Sculptures at least 8 days prior to your scheduled delivery date, we will do our best to accommodate your new date/time. Provided our calendar is open for your new date.
- Any attempt to cancel your ice sculpture delivery 7 days or less before your scheduled delivery date, will result in no dollars being returned. You will lose all money paid to Signature Ice Sculptures.
- If you are attempting to postpone/reschedule your event 7 days or less from your scheduled delivery date, Signature Ice Sculptures will require an additional Fee (typically 50% of total cost paid for the sculpture) if the date of delivery is changed. If our calendar cannot accommodate your new date and you have contacted us 7 days or sooner to your delivery date, you will forfeit all monies paid to Signature ice Sculptures.
Displaying Your Sculpture
In our experience, ice sculptures look the best when displayed as part of a buffet centerpiece, on the guestbook table, or in the center of the room. In any case, the ice will always look much more striking when placed in a darker area with a non-white wall or in front of a mirror.
A disposable acrylic drip tray with hose and 5 gallon meltwater collection bucket along with a battery-operated LED light to illuminate your sculpture when on display, is included in your project cost.
The life of your ice sculpture will depend on several factors including climate and design. In an ideal climate of 70°F your sculpture will last for about 5 to 6 hours before all of the signifying details melt away. We recommend placing your sculpture in an areas that would be away from heat, direct sunlight, drafts, and humidity. All of these elements will erode the ice much quicker.
We do not advise displaying your sculpture outdoors, but if you choose to do so please choose an area out of sun and wind.
Throughout the evening please make sure to check the meltwater collection bucket! Nominate someone to check the bucket once every 1 1/2 hours after it has been set up.
Delivery of Your Sculpture
Delivery will include the logistically-timed delivery and installation of your sculpture for display at your event venue on the big day, for all locations within 25 miles of our studio.
Please plan for our delivery team to arrive at the venue 60-90 minutes before your scheduled event start time to begin the installation of your sculpture.
We do not provide tables, stands, or linens on which to display the sculpture. The client must arrange to have a table (or other suitable display surface to adequately support the weight of the ice) with a covering, if needed, at the event venue.
If your delivery is beyond our 25 miles limit, your project quote will reflect additional delivery rates of $1.25 per mile for locations with 50 miles, and $2.50 per mile for locations further than 50 miles.
AFTER EVENT REMOVAL – Normally the client or the event staff are able to remove and dispose of the remaining ice after the event has concluded. Therefore, we do not include the cost of this service in our general pricing for our Sculptures. However, we would be happy to provide this service, starting at $150.
If you have any additional questions, be sure to contact us, using the email or phone below!